Refund policy

 

Right of withdrawal

You as a customer have a 14-day right of withdrawal. The withdrawal period begins to apply on the day you receive your goods.
The right of withdrawal only applies to analyses that have not been sent to the laboratory for analysis and where the test kit, including the pre-stamped envelope, has not been used. Any shipping and return costs are borne by the customer and are not refunded.

Contact support.wisecheckup@ornament.health to exercise your right of withdrawal and further instructions. If you get a refund from us, it means that you will lose an offer for a free premium subscription to “Ornament: Health Monitoring” mobile app. If you have already activated this offer, the developer of this app may decrease your premium subscription to free access to the app.

If you do not return everything in original condition, we reserve the right to deduct the amount of the refund to cover the fees for the ma